Please review this draft with the business owner before publishing. Cancellation windows, deposit amounts and deduction percentages must match how Infra Icon actually operates.
Booking Advances
Equipment bookings may require an advance to reserve the machine and block the dates. The amount is confirmed in writing at the time of booking.
Cancellations
- Cancelled well before the start date — advance refunded, subject to any transport or mobilisation cost already incurred.
- Cancelled close to the start date — a deduction may apply, since the machine was held and other bookings were declined.
- Cancelled after mobilisation has begun — transport and deployment costs are not refundable.
Rescheduling
Wherever possible we prefer to reschedule rather than cancel. Rescheduling to a later date is usually free if the machine is available and you tell us in advance.
Repairs and Service Work
Diagnostic and site-visit charges cover work already carried out and are not refundable. If a repair does not resolve the reported fault, we will re-attend and rectify it at no additional labour cost.
Weather, Site and Force Majeure
If work cannot proceed due to landslides, heavy monsoon, road closures or other conditions beyond either party's control, we will reschedule at no penalty rather than forfeit your advance.
How to Request a Refund
Contact us with your booking details using the information on our Contact page. Approved refunds are processed to the original payment method, typically within 7–10 working days.
Last updated 21 July 2026